外資系IT企業でのCRM/ERP Consultant - Customer Service/Field Service
Customer Relationship Management (CRM) Business Analyst Consultant
Do you know what people want and how they can get it So do we.
You know how to use your professional learning and experience to find the best solutions that will transform businesses.
You’re passionate about software and its potential to unleash the innovation that moves organizations forward. You’re a fast learner, and self-starter and a creative thinker who understands how to solve business-critical problems for some of the world’s top companies. You’re excited to work with a global technology leader.
●About the job
Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. Working as part of the CRM Solution Development team, you collaborate on and contribute to all project phases, and you have the technical knowhow to design, coordinate and put into practise CRM solutions.
●In this role, you will:
Contribute to all project phases plan, analyse, design, build and test
Be the lynchpin between clients, colleagues and business partners to ensure high quality and timely resolution of issues
Design conceptual architecture and technical CRM solutions
Partner with technology and design teams to ensure consistency
Understand how to use key performance indicators (KPIs) to create a testing plan to ensure the quality of your projects
Collaborate with sales and planning
Support continuous improvement to identify potential challenges for your clients, and research non-standard issues
Mentor and supervise junior colleagues
Travel as needed.